Returns & Exchanges
At ELEGOO US, we want you to be completely satisfied with your 3D printing and electronics equipment. We offer a 30-day return window for most products in their original packaging to ensure you have the best experience with our technology.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and a detailed reason for the return.
Technical Assessment
For hardware issues, our engineers will provide remote troubleshooting to determine if the concern can be resolved with a firmware update or replacement part.
Pack and Ship
Once approved, securely pack the item in its original box with all accessories and apply the provided return shipping label or address information.
Inspection and Refund
After our warehouse inspects the returned unit for damage, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing