Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the standard shipping time for orders within the US?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location, with tracking information provided via email once the package departs our warehouse.
Does ELEGOO offer a warranty on 3D printers and equipment?
Yes, we provide a 1-year limited warranty on our 3D printers and a 6-month warranty on consumable parts like LCD screens and FEP films, covering any manufacturing defects.
What is your return policy for unopened items?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping the product back.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How can I access the latest firmware and slicing software?
All firmware updates, USB drive files, and recommended slicing software (like CHITUBOX) can be downloaded directly from the 'Support' section on our official website.
Do you provide technical support if I have trouble with my print?
Absolutely. Our technical support team is available via email to help troubleshoot hardware issues, leveling problems, or print failures to ensure you get the best results from your machine.